NICE CXone Review

Enables us to see at a glance which agents are available to receive calls and which are not


What is our primary use case?

Organ/Tissue/Eye donation call center.

How has it helped my organization?

inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.

What is most valuable?

The ability to send texts to phone numbers via inContact is the most valuable feature. 

What needs improvement?

inContact should offer a way to send faxes.

For how long have I used the solution?

I have been using inContact for one year.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More NICE CXone reviews from users
...who compared it with Aspect Workforce Optimization
Learn what your peers think about NICE CXone. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
509,414 professionals have used our research since 2012.
Add a Comment
Guest