NICE CXone Review

The agent list is the most valuable feature because we are able to see what each person is doing


What is our primary use case?

Our use case is to: 

  • receive and make calls
  • receive and send out emails
  • obtain phone recordings

How has it helped my organization?

We are able to see the calls in queue and able to see if someone is available or not.

What is most valuable?

The agent list is the most valuable feature because we are able to see what each person is doing.

What needs improvement?

There are times when the data does not load and you have to keep hitting refresh. More colors and different layouts should be included in the next release.

For how long have I used the solution?

I have been using inContact for one year.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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