Merced's flagship solutions, available in on-premise, SaaS and hosted models, include Merced Service Performance Management, which provides performance analytics and dashboards, service coaching, incentive management and real-time reporting for enterprise service personnel. They also include Merced Sales Performance Management with incentive and quota management, performance analytics and dashboards, sales development and coaching, and other analytics solutions.
The market share of NICE Merced in the Business Performance Management category
is 0.6% and it increased
by Infinity% compared to the previous year. It is calculated based on PeerSpot user engagement data.