What is most valuable?
InfoSight. It's AI for the data center. It's very easy. It does a lot of the work for the customer. That is why HPE bought InfoSight, so they could deploy it across all their other platforms as well. It's a big game-changer. It's one of the easiest things to talk about when you're working with a customer. Customers don't want to do a whole lot of troubleshooting themselves, and with InfoSight and the whole system, it helps to deal with all these issues.
What needs improvement?
From what I've seen personally, customers that have Nimble don't really switch away from it. When newer versions come out, they usually have everything in terms of all the support and all the additional components that might be needed to help.
With the newest models, you're getting decompression and dedupe on some of the entry-level models, and this fixes a lot of issues for customers. Therefore, I am not hearing anything at this point. They just released the newest version, and so far, it's going well.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is a scalable product. They just released Gen 5 a couple weeks ago, and there's a lot of ability, depending on the need.
How is customer service and technical support?
They have very good, high-level support. You deal with Level 3 technicians, so that is a key takeaway. Customers don't want to be triaged, jump from here to there, and be in the line for X amount of time. They want things done, and they want them done now. With Nimble, in my experience with it, this is where they has been beneficial.
For the Nimble product line, support is very strong. There is a lot of different information, but you get a lot of support with Nimble, and Level 3 technical support is a huge benefit for customers. Especially knowing that you receive it right off the bat, as opposed to going through all the stages. Support, coupled with the InfoSight, triages a lot of their issues.
How was the initial setup?
I did not set it up myself, but based on conversations with some of our solution architects, it seems like it's a straightforward setup: out-of-the-box and easy to deploy.
What other advice do I have?
I have had a lot of personal success with it. Our organization has had a lot of success with it. It has a very straightforward presentation. It does the job for a lot of customers, and it's a great enterprise solution for many of them.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Jul 05 2018