Nuance IVR Review

The most complete and effective voice recognition offering

Valuable Features:

* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.

Room for Improvement:

* The technology is solid with known lexicons and expected responses, but still has room for improvement identifying responses out of context.

Other Advice:

* When migrating client base to voice response, make sure there is adequate communication before release, and offer touch tone alternatives.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment