What is most valuable?
Application monitoring : transaction traces, profiling, low request, time spent by layers, alerting (SLA) and reports.
Follow up on transactions with errors. Identification of the "Top 5" transactions and SQL requests for optimization.
Zoom on graphs.
How has it helped my organization?
We have used the solution for 2 years in SaaS mode. Very easy to install and configure.
Identify root cause on the code level issues and check response time to improve applications.
Great reduction in resolution time: proactive identification of errors before users send incidents.
What needs improvement?
There is room for improvement on the portal to access the collected data, but it has already been enhanced with great zooming features.
Administration through the portal may be improved too, but the customer-client relationships is very smooth, easy and reactive by email for now.
For how long have I used the solution?
What was my experience with deployment of the solution?
Not with the solution itself but with the infrastructure component (opening of firewalls...)
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
Great and reactive. We also found consulting capabilities regarding perdormance issues on some of our applications Technical Support
Great response time and pertinent answers.
Which solution did I use previously and why did I switch?
No but the position of Nudge is great the relation use/price is terrific.
How was the initial setup?
What about the implementation team?