Nudge APM Review

It proactively identifies errors before users send incidents, but administration through the portal could be improved.

Valuable Features

Application monitoring : transaction traces, profiling, low request, time spent by layers, alerting (SLA) and reports.

Follow up on transactions with errors. Identification of the "Top 5" transactions and SQL requests for optimization.

Zoom on graphs.

Improvements to My Organization

We have used the solution for 2 years in SaaS mode. Very easy to install and configure.

Identify root cause on the code level issues and check response time to improve applications.

Great reduction in resolution time: proactive identification of errors before users send incidents.

Room for Improvement

There is room for improvement on the portal to access the collected data, but it has already been enhanced with great zooming features.

Administration through the portal may be improved too, but the customer-client relationships is very smooth, easy and reactive by email for now.

Use of Solution

2 years

Deployment Issues

Not with the solution itself but with the infrastructure component (opening of firewalls...)

Stability Issues

No issues with stability.

Scalability Issues

No issues with scalability.

Customer Service and Technical Support

Customer Service:

Great and reactive. We also found consulting capabilities regarding perdormance issues on some of our applications

Technical Support:

Great response time and pertinent answers.

Previous Solutions

No but the position of Nudge is great the relation use/price is terrific.

Initial Setup

Very easy, few minutes.

Implementation Team

In-house implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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