ObserveIT Review

Ticketing and issue management need to be improved but it helps with compliance regulations.


What is most valuable?

  • Meta data search
  • Alert generation

How has it helped my organization?

I'm a consultant who implements these for customers. Helps compliance regulations.

What needs improvement?

Ticketing and issue management. Based on the new system, one needs to go through the sales people. Also, maybe some training for new features.

For how long have I used the solution?

I've used it for approximately two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

I haven't tried to scale it.

How are customer service and technical support?

Customer Service:

Good - 8/10.

Technical Support:

Good - 8/10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It is straightforward.

What other advice do I have?

Go for it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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