ObserveIT Review

The ability to record user activity on a Unix X Server would be nice. All in all a good solution.

What is most valuable?

It is the best enterprise product that captures user activity. Its main advantage over its competitors is the way it records data. The most valuable features are the user recording, the textual log audit, and the ability to integrate with SIEM and ticketing systems.

How has it helped my organization?

All my clients are very pleased with this product as it helps them to keep track of what partners and employees are doing on the servers. Some of them are using ObserveIT to monitor the user activity on virtual desktops.

What needs improvement?

It would be nice to record user activity on Unix X Server.

For how long have I used the solution?

I have two years experience of implementation of ObserveIT at six clients in Romania.

What was my experience with deployment of the solution?

Until now we didn't have any issues with deployment reported. Most issues are related to the prerequisites not being installed.

What do I think about the stability of the solution?

This product is very stable. Some clients have version 5.6 and don't want to upgrade to a newer version because this version satisfies all their needs.

What do I think about the scalability of the solution?

I didn't have any big scalability issue on production systems. I had some problems with an instance of ObserveIT in a Proof of Concept, when I installed ObserveIT with an SQL Express instance and the DB used all provisioned space. The solution was to use the DB to store metadata and keep the recordings on the file system.

How are customer service and technical support?

Customer Service:

We didn't use ObserveIT support too much, as we didn’t have problems with the product. We have used them only when we had an exotic environment, and we had some SSL agent integration problems.

Technical Support:

The technical support is rated at 10/10 from my point of view.

Which solution did I use previously and why did I switch?

ObserveIT was the first solution of its kind that I have used.

How was the initial setup?

The initial setup is straightforward. As a beginner you can use the OneClick install, and read the logs to see where the problems are.

What about the implementation team?

I have implemented this solution as an IT Consultant to clients. In our personal environment we have only used it for a Proof of Concept.

What other advice do I have?

Always check the prerequisites, and provision the requested space for the storage or DB

Which version of this solution are you currently using?

5.6 to 5.8.3
**Disclosure: My company has a business relationship with this vendor other than being a customer: Implementing ObserveIT to more than 6 clients.
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