ObserveIT Review
It resolved security issues by providing audit reports and records to our customers.


Valuable Features

We are using the recording session solution and this feature is the most valuable for us.

We installed the ObserveIT clients on Centralized Terminal Servers environment - our support teams go through this environment in order to use the remote access tools and connect to the customer, and support. The application provides us auditing and records of the remote access sessions. We are also using the ObserveIT client on LINUX to record remote access established via the LINUX servers (P2P VPN) to our customers.

Improvements to My Organization

It resolved security issues of the organization by providing audit reports and records to our customers.

Room for Improvement

The tool is still not providing records of tunnels established - we would like to see it in future versions.

The number of slides in the LINUX recorded sessions is incorrect.

Use of Solution

7 years

Deployment Issues

Everything was clear and, in any case we received great support from the support team.

Customer Service and Technical Support

Customer Service:

The customer service is great.

Technical Support:

The technical support is great.

Previous Solutions

No

Implementation Team

In-house

Other Solutions Considered

No

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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