Observer GigaStor Review

The long-term data storage is valuable to our organization.

How has it helped my organization?

With a short-handed staff, it allows us to be able to go back and troubleshoot if issues had occurred previously in time, so we don't have to recreate the problem.

What is most valuable?

Long-term data storage is the best feature for our organization.

What needs improvement?

The interface is pretty complex, so for the average user, it takes a while to get up to speed with it. I would like it to be more user-friendly.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

It's handled everything we've thrown at it up to this point.

How are customer service and technical support?

Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever issue we've had resolved.

Which solution did I use previously and why did I switch?

We did not have a previous solution in this space.

How was the initial setup?

Setup was straightforward.

Which other solutions did I evaluate?

We evaluated a Fluke offering and we also evaluated a offering from OPNET, which is now part of Riverbed.

What other advice do I have?

Go take a look at it. It's a great product and has great capabilities. Make sure to sign up for the trainings. I didn't get involved much with the pricing and licensing from purchasing groups, but definitely get involved with the training to bring yourself up to speed quickly.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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