Observer GigaStor Review

Industry-leading line rates, packet-capture technology and data-mining capabilities are valuable.

How has it helped my organization?

It has helped us to carry out root-cause analysis. So, now, there is no more finger-pointing because packets don’t lie.

What is most valuable?

Industry-leading line rates, packet-capture technology and data-mining capabilities are the most valuable features. In addition, their layer 4-7 analysis is a valuable asset to our organization.

What needs improvement?

The reporting functionality is good, but it could be even better. The APEX interface has been completely reworked and they thought of the engineer/analyst when writing it. There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX. Adding online training resources would make this solution even better.

What do I think about the stability of the solution?

Even though we have encountered the occasional hard-drive failure in some of our GigaStors, stability has not been an issue for us.

How are customer service and technical support?

The technical support is very responsive and knowledgeable.

Which solution did I use previously and why did I switch?

We did not use a different solution before purchasing this one.

How was the initial setup?

There was some level of complexity in configuring the GigaStors, as with any product that stores an organization's top-x application traffic. How easy and fast that data can be analyzed for root-cause analysis can mean countless hours or minutes on a troubleshooting call.

What's my experience with pricing, setup cost, and licensing?

It can be a difficult task to determine how much data you will be sending to the GigaStor, i.e., not only top-x level but also in terms of management-level traffic.

Which other solutions did I evaluate?

We looked at the OPNET AppResponse Xpert solution.

What other advice do I have?

We monitor top-x applications and management traffic, i.e., DNS, SNMP traffic, etc., since the management traffic can be used for root-cause analysis.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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