Observer GigaStor Review
Provides long term capture and analysis capabilities.

Improvements to My Organization

Enables us to go back in time to capture an issue and analyze it for a solution. This after the fact analysis is key to overcoming the "bump in the night" issues.

Valuable Features

Provides long term capture and analysis capabilities.

Room for Improvement

  • The Observer Console UI is consistent and stable, but could use some updating to be more modern.
  • There’s a web-based packet extraction interface that was recently added, but I’d like to see more web-based capabilities added so that the Observer client isn’t needed so much.
  • Their first generation Observer Reporting Server was a dawg, but Observer Apex is a much better reporting solution that is easier to use. Application Dependency Mapping is valuable, but needs to be more automated.

The product continues to evolve to overcome areas of concerns.

Stability Issues

There were no issues with stability.

Scalability Issues

The product is very scalable.

Customer Service and Technical Support

Customer Service:

I would give customer service a rating of 9/10.

Technical Support:

I would give technical support a rating of 9/10.

Previous Solutions

We used another solution and the cost of storage was the determining factor to switch to this solution.

Initial Setup

The setup was very straightforward.

Implementation Team

We used our in-house team to deploy it.


I did not deal with financing.

Pricing, License Cost and Setup

It was competitive on pricing and licensing.

Other Solutions Considered

We evaluated NetScout and Network General.

Other Advice

I have been working with the Observer-GigaStor platform since 2006 and experienced some stability issues the first few years under Network Instruments. When Viavi released their Gen2 platform, we saw major improvements in the GigaStor Expandable platform. Their 144T unit handled 20Gbps consistently from your monitoring fabric. We recently upgraded to the new Gen3 GigaStor system because our growth demands required the new 40Gbps write to disk capability.

Use it in conjunction with a SDN monitoring fabric.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment


Cool review

Like (0)31 July 17
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