Office 365 Review

It is a very easy, logical set-up. It provides us with collaboration and security.

What is most valuable?

  • Cloud
  • Collaboration ability
  • Security.

We are a remote/distributed company, so we need cloud functionality; collaboration is also key in a remote environment.

How has it helped my organization?

We have greater ability to communicate and work on projects much more efficiently. I can provide IT support for over 200 employees remotely.

What needs improvement?

Skype for Business could use some help. But, they constantly update and improve the full suite of apps.

The UI/UX feels a bit clunky. Especially compared to consumer Skype or Teams. There isn’t persistent chat, so it is hard to having on-going conversations. We actually stopped using it for instant messaging, but still use it for the CloudPBX/PSTN (landline calling) which works pretty well. There are some stability issues, but better than a lot of VoIP options.

For how long have I used the solution?

I have used it for 1.5 years.

What do I think about the stability of the solution?

Rarely have we had stability issues. Maybe 20 minutes of disruption over 1.5 years.

What do I think about the scalability of the solution?

Office 365 scales extremely well.

How are customer service and technical support?

I have only had to use their support once, but they seemed proficient.

Which solution did I use previously and why did I switch?

We didn’t really have a previous solution. We used a stand-alone email service and older versions of Office.

How was the initial setup?

It is a very easy, logical set-up and now they have an on-boarding wizard which looks helpful and offer FastTrack to help with on-boarding.

What's my experience with pricing, setup cost, and licensing?

Licensing is maybe the most confusing part of it – in fact there are certification courses just for licensing! But, we have had both the E3 and E5 levels and provides everything we need.

Which other solutions did I evaluate?

We looked at Google at Work.

What other advice do I have?

Provide lots of training and roll out one app at a time for apps that are above and beyond standard Office apps. Reiterate that they can use cloud/desktop or both. Our users sometimes struggle understanding that the desktop apps have the same content as the cloud version.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
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