Okta Workforce Identity Review

A simple and perfect solution that has good integration with various platforms and 99.9% uptime

What is our primary use case?

We are an authorised reseller partner

What is most valuable?

Its simplicity and integration with various vendor-agnostic platforms are the most valuable features. 

What needs improvement?

API Securities Solution

For how long have I used the solution?

I have been engaged with Okta for more than 2 years, have seen the latest version.

What do I think about the stability of the solution?

It is highly stable. They claim 99.9% uptime. We never came accross downtime and performance issues

What do I think about the scalability of the solution?

Okta is not only a single sign-on platform but also Life cycle management, the core of the Identity Management platform. Okta access gateway can publish on-premise legacy applications to the cloud. 

How are customer service and technical support?

They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms and IAM in general. What I have noticed personally is that Okta provides them with extensive training before assigning them to the Job. It helps them in understanding the technology well before starting with the job.

How was the initial setup?

Its initial setup is straight forward. Okta tenant creation can be done quickly. Adding users and applications to the okta platform has customer dependabilities. Integration and going live with O365 also takes a little bit more time than other apps because of internal rollout and user training. It is not an Okta problem but needs customer Microsoft teams active involvement 

What about the implementation team?

Okta Service Partner

What other advice do I have?

I would recommend a phase-wise approach and not doing everything in one step. You can start with the basics of single sign-on and MFA and then proceed to life cycle management. I would also recommend starting with the lest critical applications and then add critical ones to the SSO platform. It is a journey, and we need to start small and slowly migrate it. Adaptive MFA provides proactive defence against login and credential abuse.

I would rate Okta Workforce Identity a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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