Okta Workforce Identity Review

App assignment and SAML integrations are valuable features.


What is most valuable?

  • User provisioning
  • User deprovisioning
  • App assignment
  • SAML integrations

How has it helped my organization?

We are able to deploy solutions rapidly and also have a better idea on licensing as we can easily see who has access, who has been accessing and also who is not using an app.

What needs improvement?

I would like to see further integrations with applications and services such as Office 365.

For how long have I used the solution?

Between my last two jobs, I have used it for about seven years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues whatsoever.

What do I think about the stability of the solution?

We have not encountered any stability issues; this is a very stable platform.

What do I think about the scalability of the solution?

With over 2500 users, we have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is excellent. We don't have to worry when we have an issue; they are always on top of it.

Technical Support:

Technical support is 9/10; very professional and solid.

Which solution did I use previously and why did I switch?

I have had experience with Ping and ADFS but not at the places I have worked; only with customers.

How was the initial setup?

We do a lot with Okta but the setup was still very easy.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

We do things much faster and have a much better understanding of utilization and licensing. We are more agile and, therefore, more productive and faster to act.

What's my experience with pricing, setup cost, and licensing?

It's worth the investment. Make sure you fully utilize Okta, even if it takes professional services.

Which other solutions did I evaluate?

Before choosing this product, we evaluated Ping and ADFS.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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