One Identity Manager Review

We have reduced about 60% of our help desk calls, but the performance is poor on our older version


What is our primary use case?

We mostly use One Identity Manager for the tasks of onboarding and offboarding business roles, assigning permissions, and ensuring that we have a record in auditing to fill out compliance needs.

How has it helped my organization?

It allows us to do a lot more tasks in an automated way. Previously, we had to do a lot of things manually. Because of the automation, it allows us to assign a resource. We just have to name a resource. This allow us to transfer some tasks to the first line of the service desk, allowing our IT to concentrate more on other tasks and the needs of the business.

What is most valuable?

The most valuable feature is the configuration of users, especially onboarding and offboarding SAP roles. It is very important this is done in a fast way, especially in connection to the SAP HR system, where we can get a user onboarded as soon as they have the information recorded in HR.

What needs improvement?

Connections with more clouds systems is already planned. The more that we can use One Identity to connect with other systems to manage all the applications accessed throughout One Identity, the better. I would expect to have more connections and setups to other systems.

Visually, I would like it to be more user-friendly. Version 8 looks visually like version 6, so this still needs improvement in later versions.

What do I think about the stability of the solution?

The performance is quite bad, but this is because we have a very old version.

We only use the privileged account governance to identify the type of the account where there are no functions designed behind it. This will probably be something that we will develop more in version 8. Because in our current version, we don't want to add more functions with the performance already being poor.

What do I think about the scalability of the solution?

It is not an all or nothing scenario. It's very good that you can choose exactly what fits your business.

How are customer service and technical support?

We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is done through our partner.

If you previously used a different solution, which one did you use and why did you switch?

We didn't have a solution to manage identities previously. The need to have an identity management system came from auditing, our SAP needs to have monitoring, and the need to control SAP accounts and roles.

One of the main reasons, in the beginning, to go with One Identity Manager is to have integration with SAP. It's very important to have our business roles and privileged access monitor always up-to-date, especially if you have privileged users and firefighters. You need to monitor their access very carefully.

How was the initial setup?

For version 6, the SAP integration out-of-the-box can be quite exceptional. The configuration might be a bit harder to do in the beginning, but then the functionality and the way it works is very easy and straightforward to use. 

What was our ROI?

We have reduced about 60% of our help desk calls, especially for onboarding and simple tasks which do One Identity automation.

The solution has helped us increase employee productivity when it comes to provisioning users and systems. Now, we have standardization for all countries, where we are in 36 countries, presently. It is very important to be standard in the way you work with the solution. 

Because we have implemented automation to our tasks, we have probably reduced time from a few days to a few hours.

Which other solutions did I evaluate?

The product is quite flexible. In my previous company, I worked with Microsoft products. Now, I am using One Identity. Its functions are easier to use and more intuitive. You also have more functions available to businesses.

What other advice do I have?

Check the big picture and what exactly the company needs. 

Choose the partner wisely. It's always important to make a successful implementation. 

One Identity Manager is good because it allows you to choose at a granular level exactly what you need for the business.

This is not how it's implemented currently with us, but especially in compliance GDPR and privacy settings, you can have more granular permissions on privileged accounts and be able to monitor who makes changes on the accounts in IDN.

We only have very basic functions now. However, the solution will have an impact on the roadmap of the company and on our company's roadmap of IT solutions to come.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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