What is most valuable?
Monitoring and controls privileged access to remote server/appliances for RDP/SSH/HTTP/ICA/VNC protocols
Four-eye authentication and gateway authentication with real-time audit capability
Credential storage and user mapping policies
Inband destination selection with DNS resolve/mapping internal resources
Detailed audit search capability into proprietary video stream for all protocols supported with keylog functions
How has it helped my organization?
- Improved security
- Detailed audits for support/maintenance activities done by admin/technician and third-party engineers
- Drastically reduced unauthorized and improper use of systems and servers
What needs improvement?
The only improvement would be to manage more concurrent sessions.
For how long have I used the solution?
I have been using it for four years.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have encountered scalability issues. The system needs to be properly analysed before putting it into production. Supported protocols have different needs in terms of computing power, and this directly impacts the number of concurrent sessions that can be managed.
How is customer service and technical support?
absolutely perfect Technical Support
Technical support is 10/10, absolutely.
Which solutions did we use previously?
I did not previously use a different solution.
How was the initial setup?
The initial setup is straightforward, but you need to have a pre-defined plan, know how to implement authentication or the authentication store if used, and also how to do network integration.
What's my experience with pricing, setup cost, and licensing?
I don't know about pricing, but licensing is based on concurrent session through SCB.
Which other solutions did I evaluate?
Before choosing this product, I did not evaluate other options.
Disclosure: My company has a business relationship with this vendor other than being a customer: i'm working as system integrator, for Balabit products in Italy.
Feb 06 2017
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