What is most valuable?
Flexible modes are easily integrated into the customer infrastructure. It's easy to find needed information and the indexer does a good job.
Secure replays: Balabit SCB supports multiple security officers (something like senior and junior officer), who can encrypt upstream, and downstream flows, with different SSL certificates. For example, one officer can see replays, and another officer can only see replays by pressing on a key.
How has it helped my organization?
When I worked in a bank, it greatly facilitated the control admins and reduced the length of investigations.
What needs improvement?
With release 4f4a, I am pleased with the changes. The developers have spent a lot of time optimizing the interface for the convenience of users and it’s functional. Now, I think the best way to improve it will be to optimize the software, because the software begins to consume more resources (physical).
For how long have I used the solution?
I have been using Shell Control Box for more than two years.
What do I think about the stability of the solution?
By the new releases, I see that it uses some more resources, but this time it's not affected anything.
What do I think about the scalability of the solution?
We have not had any scalability issues.
How is customer service and technical support?
I rate technical support 5/5. They are quick and informative.
Which solutions did we use previously?
I tested many another products, but there was an issue about productivity, which was critical to our choice.
How was the initial setup?
Initial setup was easy. There was step-by-step preinstalled software, which took two minutes.
What's my experience with pricing, setup cost, and licensing?
I think it's individual by owner and product.
Which other solutions did I evaluate?
We evaluated CyberArk and Splunk.
What other advice do I have?
Develop product functional and implementation methods.
Disclosure: My company has a business relationship with this vendor other than being a customer: We sell BalaBit products.
Jun 18 2017
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