What is most valuable?
- Fully transparent for users.
- Supports many protocols.
- Full OCR indexing: You can find anything that happened in sessions, including commands, programs opened, etc. Without OCR, you would only be able to find who did which sessions, but not the content of the sessions or what admins have been doing.
- Non-agent approach: A very important feature that is able to monitor access to devices which are not computers, such as switches, firewalls, or any device which uses SSH, TELNET, HTTPS. You are able to monitor access to the Internet by web browser, because SCB can work as a HTTP/S proxy.
How has it helped my organization?
Our customers use it to provide full privileged-access monitoring for external users/administrators, so they are fully compliant and still have easy access to external user’s activity.
What needs improvement?
VMware PCoIP protocol support: Many customers are switching from normal computers/environment to VDI infrastructure and some of them are switching to VMware Horizon that uses PCoIP protocol, which is not supported right now.
Central management for more SCB boxes: If you have many boxes in a customer infrastructure (right now we have one customer of this kind in POC and they will need eight boxes) with the same configuration/purpose, you have to do everything 8x. I know this feature is on the roadmap, but nobody knows when it will be available.
For how long have I used the solution?
I’ve been using Balabit for six years.
What do I think about the stability of the solution?
We have not had stability issues.
What do I think about the scalability of the solution?
We have not had scalability issues.
How is customer service and technical support?
I give technical support a 4.5/5.
Which solutions did we use previously?
We did not use any previous solutions.
How was the initial setup?
It was super easy to deploy, not complicated, and did not have the hidden Capex that competitors do!
What's my experience with pricing, setup cost, and licensing?
It’s an easy license model; you can choose virtual or hardware appliances.
Which other solutions did I evaluate?
We evaluated ObserveIT and CyberArk.
What other advice do I have?
Try more functions and use them! It’s a very powerful product; much more complex than all other competitors. But, almost all companies use it on less than 30% of their infrastructure.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are Diamond Partner, but my own experience with Balabit and their SCB predates our company.
Feb 20 2017
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