OpCon Review

Metrics on how long automations take enable us to rearrange them rapidly to get them completed faster


What is our primary use case?

We use OpCon as our central scheduling system. It runs a bunch of automations for our core system as well as for any automated system that needs to be scheduled.

How has it helped my organization?

OpCon has eliminated man-hours spent doing repetitive things, and it's also made our execution much more reliable. To do what we are doing currently, it would take at least four or five people, full-time. Clearly, we've cut a bunch of FTEs out of the equation, so that has been a big deal. They have been reassigned to other things. Everybody loves it because they're able to now work on higher-value things.

It also allows us to see metrics of how long our automations take, and control or manage to that to those durations, so we're able to reorganize and rearrange things at a rapid pace to get them completed faster.

We have automated thousands of processes using OpCon. I believe we've automated 100 percent of our processing. I can't think of anything we're doing manually.

In addition, OpCon has reduced our data processing times by, as an estimate, 25 to 30 percent.

What is most valuable?

The most valuable features are 

  • the ability to chain jobs together 
  • the integration into Symitar. At the end of the day, that's what makes the big deal for us.

The ability to chain jobs together allows us to create complex interdependencies between our jobs, and the integration into our core system is important because it allows us, through an automated system, to do a huge number of things that used to be done manually.

It is as easy to use as it should be. There is a learning curve, but that's because it's a powerful system.

What needs improvement?

I'd like to see the product include a view where you can see everything about a specific job on a single screen.

For how long have I used the solution?

We've been using OpCon for more than 10 years.

What do I think about the stability of the solution?

The stability of OpCon as a solution is excellent. We never have any issues with its stability.

What do I think about the scalability of the solution?

We have had no issues with scalability. 

We have plans to increase our usage of it. It's primarily used in IT and programming, but it is automating jobs that are requested by, and the results are used by, everyone else in the company. We have automated processes for the lending department as well as branching, account services; everyone.

We have five to seven people who use it on a daily basis. They are either OpCon developers or programmers who are testing new deployments. We need less than one person for OpCon system administration.

How are customer service and technical support?

SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've always been able to address our questions, which is impressive.

Which solution did I use previously and why did I switch?

We did not have a previous solution. Our company went with OpCon because it has a very tight integration to our core system.

How was the initial setup?

I was not around for the setup and it's been so long since it was done that I don't think our experience would be indicative for anybody else.

For the most part, upgrades are pretty straightforward. And they've been pretty solid too. We generally do them with the help of SMA consultants.

What was our ROI?

We have absolutely seen return on investment with OpCon. We've eliminated the FTEs. We have increased the speed at which our automations run, so we're in nightly processing for a shorter period of time. We've been able to run more fraud tests and to run control reports on the nightly run than we would be able to run manually, so that we can identify problem areas or fraud and address them immediately. We use it for all sorts of things.

What's my experience with pricing, setup cost, and licensing?

I believe our cost is about $150,000 annually.

There are add-ons you can buy, which have an additional cost, including products and Professional Services.

Which other solutions did I evaluate?

We really have not evaluated other options. It is the state of the art for our core system, and we have been happy with it.

What other advice do I have?

The biggest lesson I have learned is that using an automation system like OpCon forces us to really understand the business object of a goal we are trying to accomplish and to be able to articulate it clearly and precisely.

Automating your operational tasks the way that OpCon does is absolutely a better way to do it than any manual system that you may have in place.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

18.03
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Accel­er­ate dig­i­tal trans­for­ma­tion through work­load automation

Automate repetitive tasks so you can focus on projects that drive your business forward. Find out how OpCon workload automation enables you to create repeatable, reliable workflows - all managed from a single platform.

Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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