OpenText Documentum Review

Centralized storage with good security


What is our primary use case?

We use Documentum to store important documents for HR and other departments.

How has it helped my organization?

Using Document has improved document organization and also made them more secure.

What is most valuable?

The most valuable feature is that the documents are kept secure.

You can store everything in a central location.

What needs improvement?

The user interface can be improved.

Searching for documents is complex and should be easier.

For how long have I used the solution?

We have been using Documentum for more than ten years.

What do I think about the stability of the solution?

This has been a stable product so far. Our legal and financial departments are using it, and we haven't had any issues.

What do I think about the scalability of the solution?

We are only using Documentum in-house, so there isn't a heavy usage. We have about 1,000 users in total, although there are only about 100 using it concurrently.

For our purposes, scalability has not been an issue.

How are customer service and technical support?

Technical support is okay and I would rate them an eight out of ten. In some cases, the time it takes them to respond can be improved.

Which solution did I use previously and why did I switch?

The company started with Documentum, although we also use SharePoint as well. SharePoint is missing some features, such as document retention. It is better for collaboration, whereas Documentum is better for storing private documents.

What other advice do I have?

We are not using all of the features but from what we do use, I think that this is a good product. It is secure, we can store all of our documents in a central location, and we don't have any plans to change. 

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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