OpenText ECM Review

​All the information is now stored in a central repository that is accessible to everyone.​


What is most valuable?

Simplicity to roll out, features available, customization options.

How has it helped my organization?

All the information is now stored in a central repository that is accessible to everyone.

What needs improvement?

User interface (at least in the version we are using, desktop client).

For how long have I used the solution?

I've used this solution for six years.

What do I think about the stability of the solution?

Yes, but we believe those were related to our environment.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

7 out of 10.

Which solutions did we use previously?

No (we were using file servers).

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution. The licensing is not that complex for the core products, but it becomes more complicated for some additional modules.

Which other solutions did I evaluate?

Yes. We evaluated SharePoint & Documentum .

What other advice do I have?

To keep up to date with the latest versions of the products because OpenText continues to invest money on new features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Lead Opentext Consultant at a tech services companyConsultant

OpenText is comprehensive product which provides end to end solution of all large and medium scale enterprises right from managing unstructured data to helping them automate and optimize their business operations through AI.

24 August 17
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