OpenText ECM Review

Provides integration of a document management platform with many applications, though initial stability issues can occur


What is most valuable?

The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc. There is a large amount of documentation available, along with solution accelerators to speed up and facilitate the initial setup and integration.

What needs improvement?

Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours. Over time, these stability issues can be solved by tweaking the system and scaling according to the volumes and requests done to the system.

For how long have I used the solution?

Over two years.

What do I think about the scalability of the solution?

No, Content Server is highly scalable, both horizontally and vertically. Additional servers can easily be added to the cluster. At the back-end, additional resources can be added to increase performance of the agents, indexing, and searching capabilities. The front-end can also be scaled horizontally or vertically to improve performance when dealing with a large number of simultaneous users.

How is customer service and technical support?

High. When contacting OpenText support we always get an answer within a few hours. The technical support is also very knowledgeable on most of their products, and provides frequent updates when working on a ticket.

How was the initial setup?

The initial setup was, and still is, complex because there are many components interacting with each other. There are multiple settings to check and configure. A vast knowledge of infrastructure, networking, security, software tools, and more are required to install a performant solution.

What other advice do I have?

Get in touch with experts, either directly from the vendor or consult with an external party that has deep expertise in implementing a similar solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner and often work together to implement solutions at a client.
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