OpenText ECM Review

It is very easy to integrate all ECM features with other enterprise applications


What is our primary use case?

Building an ECM repository for a leading high street bank in Scotland and integration with internet banking applications.

How has it helped my organization?

It is a very stable system, and we are using it to store billions of customer documents which are readily available for search and browsing. It is very easy to integrate all ECM features with other enterprise applications that are helping the bank with easy modernization. 

What is most valuable?

  • Content server
  • Archive server
  • Search and indexing
  • Enterprise integration
  • Records management
  • Patching
  • Web reports
  • Scaling and auditing.

What needs improvement?

  • Compatibility with external source code management tools like RTC is missing. This would help in the automation of deployment activities for enterprise applications. 
  • Improvement in analytics and machine learning would help in getting a more holistic view of content.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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