What is most valuable?
The ability to automate a lot of the repetitive tasks so that many human tasks are taken over by Bots. That is the most valuable feature in HPE Operations Bridge.
In today's world, we are under constant pressure to reduce IT resources. The more we can automate, the better it is.
How has it helped my organization?
It decreases our time to fix problems and it takes less time to find the root cause. A lot of the process is done with the Artificial Intelligence (AI) that is built into the system. It helps us nail down the root cause faster. It has also reduced our costs.
What needs improvement?
I would like to see more Artificial Intelligence (AI) functionality. Because of the large amount of tasks, it makes more sense if you have an AI plug-in. We still depend on people to operate a lot of the events.
We also need a better road map and a more affordable price.
For how long have I used the solution?
This solution is part of our long-term initiative for operations to go into a more automated mode. We started this journey back in 2008. By 2018, it will have been a 10-year journey and we have almost completed it.
What do I think about the stability of the solution?
Stability is good. Although we do have problems, the problem is more in our data center provider than in the software itself.
What do I think about the scalability of the solution?
We are running an environment for over 100,000 users, so it's very scalable. It's good.
How is customer service and technical support?
We have used them through HPE partners. They are fairly knowledgeable. Because we are a tiny resource, we rely on them a lot.
Which other solutions did I evaluate?
We looked at CA and a couple of small players.
What other advice do I have?
When selecting a vendor, look at the roadmap. Look at how the product is going to evolve over time. Very often, we make the mistake of only looking at the current features and not what's out there and what is going to be there in three to five years or more from now.
Plan long-term and not short-term. This is not a short journey. It's definitely at least a five to ten-year journey to change the operations mode.
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