Operations Bridge Review

A simple setup that's scalable and stable


What is our primary use case?

We primarily use the solution for event monitoring and evaluation.

What is most valuable?

The most valuable features of the solution are its grouping scripts and event focus.

What needs improvement?

The solution needs to improve its general performance of the interface. Especially when there are lots of events, it takes forever to load, especially the closed events. 

In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is reasonably stable. The performance is not always up to scratch, but it seems to be pretty reliable in most cases.

What do I think about the scalability of the solution?

The solution is scalable. The UI seems to be a bit slow sometimes, but otherwise, it's fine. We have between 50-100 users.

How are customer service and technical support?

The past year has not been very good in terms of technical support. There were long waits before replying. I think up to one year ago it was all right, but now it takes a very long to find solutions to a problem. Very often we find the solution ourselves before the support engineers do.

Which solution did I use previously and why did I switch?

We previously used Operations Manager. We switched for the added features, better scalability, overall experience, and better resolution to end of life issues. 

How was the initial setup?

The initial setup is simple.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We use the on-premises deployment model.

I would advise others to look into the correlation techniques and adaptability through grouping scripts. The out of the box functionality is great, but there's so much more that you can do with it including dashboards, etc.

I'd rate the solution eight out of ten.

Which version of this solution are you currently using?

2018.05
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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