Operations Orchestration Review

The compliant scans component is a valuable feature but it does need improvement as it tends to impact the overall stability.

Valuable Features

  • Compliance scans
  • Adhoc automation scripts that can be deployed on wide variety of OS flavors

Improvements to My Organization

It has made the implementation of our IT software policies faster.

Room for Improvement

  • Product installation
  • Audits
  • Monitoring section

Use of Solution

I've been using it for four years.

Deployment Issues

Lots of issues due to a lack of details, and huge documentation.

Stability Issues

We had issued, specifically with the compliance scans component. This part of the product needs improvement as it tends to impact the overall stability of the solution.

Scalability Issues

Not much, it does a somewhat better job on scalability.

Customer Service and Technical Support

Customer Service:

Below average, 2/10. A lot is needed to be improved upon in their customer service.

Technical Support:

On a few things it is excellent, but mostly I would rate it as average, 3/10.

Previous Solutions

I have worked on solutions offered by different OS vendors like RedHat Satellite but HP consolidates all OS based solutions into one single solution.

Initial Setup

The application is very complex thus making initial setup also very complex

Implementation Team

We had to involve HP to setup and their expertise is great.

Other Solutions Considered

  • Bladelogic
  • IBM

Other Advice

Initial setup is very crucial and before implementing you should have a clear vision on how to use it for the following two years. Setup processes on the usage, at the initial stages, as it is hard to change that at later stages considering the complexity involved.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a priority vendor
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