Operations Orchestration Review

The compliant scans component is a valuable feature but it does need improvement as it tends to impact the overall stability.

What is most valuable?

  • Compliance scans
  • Adhoc automation scripts that can be deployed on wide variety of OS flavors

How has it helped my organization?

It has made the implementation of our IT software policies faster.

What needs improvement?

  • Product installation
  • Audits
  • Monitoring section

For how long have I used the solution?

I've been using it for four years.

What was my experience with deployment of the solution?

Lots of issues due to a lack of details, and huge documentation.

What do I think about the stability of the solution?

We had issued, specifically with the compliance scans component. This part of the product needs improvement as it tends to impact the overall stability of the solution.

What do I think about the scalability of the solution?

Not much, it does a somewhat better job on scalability.

How are customer service and technical support?

Customer Service:

Below average, 2/10. A lot is needed to be improved upon in their customer service.

Technical Support:

On a few things it is excellent, but mostly I would rate it as average, 3/10.

Which solution did I use previously and why did I switch?

I have worked on solutions offered by different OS vendors like RedHat Satellite but HP consolidates all OS based solutions into one single solution.

How was the initial setup?

The application is very complex thus making initial setup also very complex

What about the implementation team?

We had to involve HP to setup and their expertise is great.

Which other solutions did I evaluate?

  • Bladelogic
  • IBM

What other advice do I have?

Initial setup is very crucial and before implementing you should have a clear vision on how to use it for the following two years. Setup processes on the usage, at the initial stages, as it is hard to change that at later stages considering the complexity involved.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a priority vendor
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