What is most valuable?
1. Ability to integrate with with other tools like ServiceNow, HPSA, HPOM, SiteScope.
2. Gives solid platform to write flows for maintaining DevOps environments.
3. Supports multiple IT domains such as Cloud, Virtualization, SAP Orchestration, Security Ops, and DevOps.
How has it helped my organization?
It turned mundane tasks automated.
Flow that we have created does Account creation and termination when and where required.
Flow monitors the health of agents and pushes mail on daily basis.
It also self-heals and does basic remedy.
Multiple users can work on the same automation peace as it supports SCM which internally supports version-ing.
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
We have no issues with product deployments, where sometimes we used to have few issues like every other software product. We get hot fix, patches and remedy instructions from HP. which mostly resolves issues occurred.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
With new version scalability is highly achieved. You can add additional components to existing architecture WITHOUT downtime, which is amazing.
How are customer service and technical support?
Customer service is one of those areas that definitely needs to be improved.
3.5 out of 10 Technical Support
Needs improvement. HP itself needs to improve skill on this product as this is mostly sought automation tool which offers wide range of automation.
Which solution did I use previously and why did I switch?
We had used HPSA and found OO can be really handy in terms of automation and started using it.
How was the initial setup?
If you understand architecture, it's quite easy and you can can customize based on your need.
There is never a complexity in OO.
What about the implementation team?
In my previous financial/banking firm we had HP team implementing it. Here in current accounts, I have my hand in implementing.
In my next role with different organization, I'm going to start implementation of OO. I'm excited about this and waiting for the role.
What was our ROI?
We have saved few million dollars with OO.
Big surprise is we have special GUI based screen where you ROI on every flow.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jul 09 2015