Opsview Monitor Review

This "ticks the boxes" for our customers who have been asking for Operational Dashboards.

What is most valuable?

The dashboard, which gives us real-time monitoring, is the most valuable feature for us.

How has it helped my organization?

We are now providing visual representations for our big data solutions. This "ticks the boxes" for our customers who have been asking for Operational Dashboards for years. Because they are so easy to set up, we are able to set them up pretty quickly.

What needs improvement?

It's probably the priciest option of all its main competitors.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

We've haven't had any issues with deployment.

What do I think about the stability of the solution?

We have had no issues with the stability.

What do I think about the scalability of the solution?

There have been no issues scaling it.

How are customer service and technical support?

The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone took time to explain the technology as they were working on the solution. I just wish I could have had more time with them.

Which solution did I use previously and why did I switch?

We are using it alongside Opsview, which we use to monitor our virtual infrastructure.

How was the initial setup?

As with all new products we have had a few teething issues. As we have expanded and gained experience with the product our lessons learned have made things easier.

What's my experience with pricing, setup cost, and licensing?

It is a little more expensive than some of the other options we looked at, but the dashboard features are much better than any other product we looked at, especially when we moved to v5.

Which other solutions did I evaluate?

We also evaluated Nagios XI and Nagios Core.

What other advice do I have?

Plan your deployment options carefully. The dashboards are the real value add for this product in my opinion and enhance customer experience if done properly. Which in turn builds relationships. Most customers are not too worried that you have a 100 events in the system. They need to know and understand that their service is running and available. Look at automation opportunities to speed up deployment processes -- Puppet, Chef, etc.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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