What is most valuable?
The device is easy to use and is effective very quickly. I can plug it into a network and troubleshoot it in 15 minutes and pinpoint problems that would take days to do otherwise. It is an expensive device but, if you are going to use it, it pays for itself in time and effectiveness.
How has it helped my organization?
Its effectiveness has improved the way my organization functions.
It is hard to say what it takes to analyze a network without this device, and then of course with it. For example, with the wireless. I was able to plug it in and see that the client was using the same channels for communication too close together. They were interfering with each other, causing problems with the client using their laptops. Once we were able to rearrange the channels that the individual access points were using, everything cleared up.
What needs improvement?
I cannot even speak to that because normally what it does for me is so well. Then they come out with new features that I cannot even anticipate that make the product more effective. I do not want to say easier to use. Sometimes it is kind of complicated, but they come up with new solutions and they also stay with the market. With fiber and the speeds of fiber, these devices had to become even more powerful to be able to handle that kind of traffic and that kind of testing.
They really do stay up with technology. If you keep up with your maintenance, you can easily upgrade, obviously your softwares, and the hardware; trade it back in. It is almost like a lease on a vehicle. You can trade it back in and get a newer one for big discounts, and stay up with the technology that OptiView offers.
For how long have I used the solution?
I have used this solution for over 10 years.
What do I think about the stability of the solution?
I have not had any issues with stability. We have two of them and they are out, and the clients love them. They just love them. Anytime I plug this in and go through testing of a network and you have their network administrators there, they pretty much love the product. I have only had one client who was a naysayer, but otherwise it is extremely effective.
What do I think about the scalability of the solution?
I have not had any issues with scalability because they built that into their product to handle that. You can capture packets, all of the information, that is coming over the wire, which is immense. You can have these ports that are rather large. Any other testing device can get overwhelmed with too much data but the OptiView does not. They have built into their technology the ability to capture all the packets and not miss any. If you miss any, your capture is basically ineffective because you lose the roadmap. It is an extremely solid product because they know the problems with the industry that they are dealing with. They are right on top of it.
How are customer service and technical support?
Their support from my standpoint is 10/10, because any time I have called them with a question they have an answer, or can give you the insight to help you solve your problem effectively. I have never been disappointed with their support when I have had questions, or think I have had a problem. They will help you out, and their staff really knows their stuff.
Which solution did I use previously and why did I switch?
We implemented this solution in the first place for testing of wireless, for wireless troubleshooting. We had a lot of problems with our clients implementing their own wireless, and they were doing it wrong. This was a way for me to troubleshoot their wireless infrastructure to offer a road map to make it better. That was my main concern, and then getting into the network testing. After realizing what OptiView can do, I got pulled into basically kind of a white area of testing with it as well.
At the time we started using it, there was no effective software for analyzing wireless. Now there are other software products that you can use to analyze bandwidth usage, or another software product to use for capturing packets, but the OptiView has it all in one bundle. You can do the work that the OptiView does with different software products over a longer period of time. It might take me a day, maybe more. The OptiView, you can plug it in and all the tools are there that you need, and it is effective in very little time.
How was the initial setup?
To set it up, you plug it in and it pretty much discovers on its own, maybe it needs a little bit of technical input from myself. All that is really easy.
What's my experience with pricing, setup cost, and licensing?
Their pricing is expensive. They are the Mercedes. Most people have a problem with that understandably, because if you are only going to use it once, it is hard to justify it. Luckily, a company like us that deals with thousands of clients, it allows it to be effective.
Pricing would be your only problem, because it is expensive. It could be cheaper, in my opinion.
They really do stay up with technology. If you keep up with your maintenance, you can easily upgrade your software, and the hardware, trade it back in. It is almost like a lease on a vehicle. You can trade it back in and get a newer one for big discounts, and stay up with the technology that OptiView offers.
It is a complete package. It is not just a really good testing device, but also the maintenance that goes along with it. There is support when I have questions. Then the continued advancement of the product itself. It is well worth the price quite frankly, if you are in that arena.
Which other solutions did I evaluate?
I have used other products. There were no products that did what the OptiView did as well as OptiView.
They have no competitors because nobody has done it like them, so they basically own it. That is why you have to buy the device, because there is no other.
Which version of this solution are you currently using?