OptiView XG Review

We utilize it to troubleshoot situations, packet analysis, wired and wireless, sifting of traffic, and then accurate analysis.


What is most valuable?

We use it more or less for the troubleshooting aspect of wires and wireless.

How has it helped my organization?

It just made it easy to troubleshoot certain situations and to get a quicker resolution, depending on the situation. Basically, we utilize it to troubleshoot situations, packet analysis, wired and wireless, sifting of traffic, and then accurate analysis; when someone says they've got issues with an application. That's generally what we're doing.

What needs improvement?

  • Ease of updating, automated updating.
  • Basically, based on the unit right now, maybe get it to be a little bit smaller, lighter. That would help.

For how long have I used the solution?

I have used it for 4+ years.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues; it's just a good tool. Basically, it's used for troubleshooting, so it's not always used 24/7. When we need to use it, it works.

How are customer service and technical support?

Technical support is good. I give them a 4 out of 5; no real changes needed.

Which solution did I use previously and why did I switch?

Before, we would use Wireshark and similar products. OptiView just made it a little bit easier. It was a neat package that made it easier to utilize.

How was the initial setup?

Initial setup was easy; it wasn't complex.

What's my experience with pricing, setup cost, and licensing?

Previously, pricing and licensing was easy. We'll see what happens with the change with Netscout.

Which other solutions did I evaluate?

We basically upgraded. We had some legacy versions of this and we upgraded them. There was no evaluation or comparison.

What other advice do I have?

Just know that it's a niche product, but it works.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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