Oracle Cloud Review

Offers high availability and good performance for hosting on-premises applications

What is our primary use case?

This solution offers a cloud infrastructure for our customers. They are able to host their on-premises products for their users.

What is most valuable?

Oracle Cloud provides the latest infrastructure with good performance.

This solution is a Generation two data center, which is not offered by any other cloud provider.

This is a highly available and scalable solution that can host both modern and legacy on-premises applications.

What needs improvement?

One of the problems with this solution is that the person who procures it for the organization becomes a primary owner of the cloud infrastructure, despite not being a technical person. It is the IT people who will be doing the actual work, and Oracle is not able to map it. This is an operational hassle for customers and it has to be cleaned up.

Simple provisioning is fine, but when it comes to complex provisioning, Oracle Cloud is not quick compared to competing solutions.

Support from Oracle for this solution needs to improve.

Simplifying the cloud management console would be really valuable for small and large customers alike.

The next thing that needs to happen from Oracle is that they quickly expand data centers across different regions. This should happen at the very earliest time possible.

For how long have I used the solution?

We are a consulting company and we provide solutions and services to end-customers. 

With Oracle Cloud, we create solutions that allow us to provide specific services.

How are customer service and technical support?

We speak with technical support on a weekly basis. Sometimes, multiple times during the week. The support for this solution is good, but it has to improve because when you compare it to other providers, there is a lot of room for improvement. The quality of the support is good, but the turnaround time for responses is something that is an issue.

What other advice do I have?

Oracle Cloud is a good solution, and better than its competitors, especially for enterprise-level clients. The SaaS application can be really customized using the PaaS with the Oracle Application Express model. The beauty of this is that you can put all of that into a single domain. You don't have to keep it separate. This is a real advantage and the kind of service that only Oracle can offer.

Because it is a generation two data center, everything can be done on a single domain which means that users do not have to pass through multiple domains or multiple hosts. It is a seamless interface for all of the applications.

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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