Oracle CRM Review

It provides On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition.


Valuable Features:

  • Product Configurator
  • Quotes
  • Product Catalog with Simple, Complex and Configurable items
  • Catalog Synchronizations
  • Integration Objects
  • On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition

Improvements to My Organization:

It provides you an end-to-end offering but with heavy weight offerings.

May not be suited for your smaller needs but for complex ones, you can rely on it blindly for the next couple of years.

Room for Improvement:

The product support, sharing the integration standards with major products or solutions and also for custom ones which am sure that will be a challenge for Oracle itself, support for REST out of the box will be required.

When it comes to software as a service CRM, the market has watched Oracle exhibit a near quick ramp-up on its position regarding the validity and opportunity for software as a service (SaaS) in the business software marketplace. In fact, even after inheriting the Siebel on Demand solution, the SaaS product was left as it is with no major upgrades for 18 months. Nonetheless, despite some initial reservations, Oracle has made up lost time, secured market share and advanced their Oracle CRM on Demand solution to earn a competitive leadership position in the cloud marketplace.

To continue growth and find new competitive differentiation, Oracle is using its Sun acquisition to deliver tightly integrated and optimized hardware and software products as well as continuing to expand its vertical market solutions and its applications business with the long awaited Oracle Fusion Applications—which offer the flexibility to run on-premises, on-demand or both.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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