Oracle Customer Hub Review

Duplicate detection is a valuable feature, but setup is moderately complex compared to other MDM solutions.

Valuable Features

  • The "golden record" for customer data
  • Duplicate detection
  • Resolution features

Improvements to My Organization

We implement it for other customers, but don't run it ourselves.

Room for Improvement

It has essentially been "frozen" by Oracle - they don't seem to be updating it any further. They seem to be investing in the Fusion product for new development.

Use of Solution

I've used it for several years.

Deployment Issues

There are always issues, but if you have a reliable system integration (SI) partner, and you know how to work with Oracle Support, there shouldn't be any serious issues.

Customer Service and Technical Support

Customer Service:

It's very good.

Technical Support:

It's very good.

Initial Setup

I think the set up is going to be moderately complex for all MDM products. Oracle seems about average in terms of implementation complexity, compared to the other products I'm familiar with.

Implementation Team

We are an implementation vendor. Make sure you allocate enough resources, money and time for the implementation - it typically will total two and a half times the software license cost.

Other Solutions Considered

It is a solid, reliable product with a robust development history and good support behind them.

Which version of this solution are you currently using?

11 & 12
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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