- The "golden record" for customer data
- Duplicate detection
- Resolution features
We implement it for other customers, but don't run it ourselves.
It has essentially been "frozen" by Oracle - they don't seem to be updating it any further. They seem to be investing in the Fusion product for new development.
I've used it for several years.
There are always issues, but if you have a reliable system integration (SI) partner, and you know how to work with Oracle Support, there shouldn't be any serious issues.
It's very good.Technical Support:
It's very good.
I think the set up is going to be moderately complex for all MDM products. Oracle seems about average in terms of implementation complexity, compared to the other products I'm familiar with.
We are an implementation vendor. Make sure you allocate enough resources, money and time for the implementation - it typically will total two and a half times the software license cost.
It is a solid, reliable product with a robust development history and good support behind them.