Oracle Database as a Service Review

Great security and database system resilience but needs to improve its documentation functionality

What is our primary use case?

We primarily are using the solution for clients who want to migrate their applications. We have an on-premises version for testing to see how that would work.

What is most valuable?

The most valuable aspects of the solution are the general database system resilience and security.

What needs improvement?

The improvements we require are mostly regarding the documentation and compatibility with other systems or with other non-Oracle technologies. 

Documentation is difficult to find. Since we're experienced with Oracle technology, we have also found many errors in it. Not everything is 100% accurate.

The solution should add functionalities, like database system functions, to speed up the query processing type. Any sort of functions or commands that would give you a faster result would be a welcome improvement. Microsoft Azure, for example, has some building functionalities to fetch big chunks of data and in a very fast way. I haven't seen a similar feature from Oracle. 

For how long have I used the solution?

I've been using the solution since 2012.

How are customer service and technical support?

Technical support is not very good. Oracle's attitude toward customers, with increasing prices and a general lack of recognition of other technologies, is not ideal.

How was the initial setup?

The level of difficulty in the initial setup varies. Sometimes it's very straightforward, but sometimes it is not. 60% of the time it's pretty straightforward.

Sometimes, for example, we might have previously installed the database in the same environment and there were some dependencies left which damaged the next installation because it was not a fresh install. If you want to uninstall the database, the cleaning of the database and everything associated with it gets a bit tricky. There is no automated process for that.

Deployment is quite fast. You can probably manage a deployment in an hour or less.

What about the implementation team?

We're an integrator. We implement the solution for our clients.

What other advice do I have?

We use the on-premises deployment model. We're currently experimenting with Oracle at the moment.

Currently, customers are looking for and experimenting with various databases. The clients that I've talked to have asked about MySQL or Amazon Aurora Database as well Microsoft Secret Server.

In terms of Oracle, what I've heard from some clients was that the cloud database was a disappointment for them compared to the on-premise database. Some of them were regretful about doing that sort of migration. They told me they were over-promised, and the cloud database didn't deliver. The on-premise databases are quite solid, however. They are very good.

I'd rate the solution seven out of ten. 

I'm personally not happy with Oracle, but from a technical standpoint, they have a very solid product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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