Oracle Document and Process Cloud Review

Its agility allows us to dynamically size it to meet our needs.

What is most valuable?

I think there are two most valuable features. First, there's the speed with which it's able to get up and running a pretty complex application. Second is its agility in that we're able to dynamically size it to meet our needs.

How has it helped my organization?

We're able to mix the platform as a service offering, combining Document Cloud with the BPM, and use that as a seamless application for a new process-flow engine.

What needs improvement?

I would like to see faster turnaround for provisioning new services. When you get a new cloud account, that takes a long time and then provisioning services also takes a long time. While Oracle seems to have more stability than some of the competing technologies, and definitely better performance, that provisioning process is really slow compared to some of its competitors.

For how long have I used the solution?

About a year now in production

What was my experience with deployment of the solution?

We just implemented a pretty big project using a combination of Process Cloud and Document Cloud. We didn't have any issues with that deployment.

What do I think about the stability of the solution?

We've had no issues with stability at all. It's not been an issue. We haven't had any downtime. It's not like we're running on the Amazon Cloud where you have to worry about major outages. In this respect, it's much more stable than AWS.

What do I think about the scalability of the solution?

We had no issues scaling it.

How are customer service and technical support?

Customer Service:

Great, no issues there

Technical Support:

There's been minimal need, really. That's been one of the nice things. We really haven't had to open up support tickets because of problems with provisioning or anything like that. There's been minimal need to actually contact support.

Which solution did I use previously and why did I switch?

We had problems with some of the internal workload within our consulting group. We looked at it, did an analysis, and decided that it was really costing us a lot of money. We were looking for solutions to solve the problem quickly and inexpensively. That's when we started looking at Process Cloud. That really solved our particular problem, but it was also the integration ability behind it that sold us.

How was the initial setup?

I was involved with the beta. We did an internal beta then we did a production build. It was pretty straightforward, building the services, provisioning the databases, and setting up Process Cloud.

What was our ROI?

It's been very good, by helping to reduce the complexity of one of our internal processes, it paid for it self quickly.

Which other solutions did I evaluate?

We looked at other cloud solutions and the decision was made with what Oracle had because it's not just infrastructure-as-a-service, where if you go to the other cloud providers, you just get a small piece of it. Rather, it was more of a full-service component. You have a lot of applicable technology there ready to use. We didn't have to reinvent the wheel or build it all from scratch.

What other advice do I have?

Take a serious look at it. There are competitors out there, but there's a lot that Oracle Cloud offers outside of giving you just a basic database or basic infrastructure-as-a-service that add a lot of value to it. You have a lot of software-as-a-service applications. You have a lot of technologies that you can easily glue together and build applications fairly quickly without having to build everything from scratch. I think that's a key value of Oracle Cloud versus the competitors.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're partners.
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