What is our primary use case?
I am a consultant and I work with Oracle E-Business Suite to assist my clients with financials and supply chain management. I help with the implementation of these models.
My clients buy licenses from Oracle and they have to configure the system. I am one of the functional analysts that work with CPAs and other technical people to implement the system.
One of our recent clients was a bank in Montreal and it was a very good experience. It took us a year and a half to implement.
What is most valuable?
The most valuable feature is the integration between accounts receivable, accounts payable, general ledger, and budgeting.
The procurement-to-pay (P2P) process is something that we work a lot with.
What needs improvement?
It is difficult to get answers from technical support right away.
For how long have I used the solution?
I have been working with this product for 18 years.
What do I think about the stability of the solution?
Oracle has been on the market for many years and it is really stable.
What do I think about the scalability of the solution?
It is really scalable and customizable.
How are customer service and technical support?
The technical support is good, although sometimes it is very difficult to get an answer from them right away. You have to send them all of the log files so that they can fix the problem.
Which solution did I use previously and why did I switch?
I have also worked with Fusion, which is a combination of Oracle products combined together on the cloud. They did a great job of taking the best features from PeopleSoft, Siebel, and other Oracle products to create Fusion. It has a lot of features, although I find that clients don't use it to 100% capacity. I see some clients buy the license but they can't use it because they don't know how to.
How was the initial setup?
It is not easy to set up a project.
We do workshops with the clients and all of their departments to find out the business processes that they have. We then try to match these processes with the features we have in Oracle and if there are any gaps, we try to customize the system to answer their business processes. Or, we try to convince them to change the way they work so it matches what Oracle is bringing. It may take a year, or sometimes a year and a half to be implemented. However, it does answer a lot of business problems.
What's my experience with pricing, setup cost, and licensing?
This product is more expensive if you compare it to SAP.
Which other solutions did I evaluate?
Oracle E-Business Suite can be compared to SAP. It is a little more expensive and takes longer to implement projects. I would say that on average, it takes nine months to implement a project in SAP, whereas it might be a year with Oracle.
What other advice do I have?
The suitability of this product depends on the requirements. For example, if somebody is starting from scratch and are looking for a new ERP, I would advise them to adopt a cloud solution like Fusion.
On the other hand, if they are already using the E-Business Suite then I suggest upgrading it and continuing with the same infrastructure.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?