Improvements to My Organization
We've run our business on it for 15 years now. It's provided us good functionality, good flexibility, so if we need to extend it or modify it, it's fairly easy to do, and those changes are persistent.
It's been very useful over the years and Oracle's fairly responsive to requests for changes. It takes a while for them to get through, because it takes a lot to get those processes reviewed through Oracle. It's been a good partnership for us over the years.
Room for Improvement
I'd like to see more mobile applications, though I know they're working on that. It also needs simpler setups and simpler management tools. Currently the setup of mobile and some newer areas is not simple.
Use of Solution
We've been using it since 1999.
Deployment is not simple, particular with mobile applications.
It has been a very stable product. We've pretty much taken all of the recommendations that Oracle provides. We do a multi-node implementation, so we've spread it out over multiple servers so that we don't have very many performance issues. Most of the performance issues we've had are related to IO, so that's a hardware issue and not software. Again, when we do have performance issues, it's always been working in SR with Oracle and they've been very responsive.
It's very easy to scale E-Business Suite as we need more servers. We can add them and take them away as needed. During year-end, we always need more horsepower, so we just add more servers and we can take them away afterwards.
Customer Service and Technical Support
They're always hiring new people, so if you get a new person, it's somewhat chancy on getting good support, but they generally have excellent people. Eventually you can get to somebody who's excellent, especially if your problem is a challenging one. It's easy to escalate it and get it up there.
I've always thought working with Oracle support has been much better than any other vendor we've worked with. They're always improving their website and making it more helpful. I've been very pleased with their support.