The most valuable feature for us is integrity in the sense that the General Ledger module is directed connected with our payables. And our Human Resources is connected with payroll, so it's one unit from HR's perspective, which is very efficient. Also now, we have the iRecruitment module, so it's a single continuum from HR to finance. We don't have to deal with different software.
Another important aspect for us is safety in the marketplace. We know it's not going to go away and that our investment in the solution is OK.
Improvements to My Organization
I mainly support human capital solutions, so the biggest benefit for me has been with the iRecruitment module that took very paper-driven tasks to just a few clicks. It's saved me a lot of time and provided connections between tons of separate interfaces.
Room for Improvement
iRecruitment is, however, a very weak module that gets a lot of user complaints. And even though we get good responses from Oracle Support, it's really clunky and is one of the weakest module that I think Oracle has.
We also didn't like the Time and Labor module. We replaced it with Chronos, and that's made a big difference.
Use of Solution
I've been using it since 1999. Back then, we used only basic applications such as Payables/Receivables, Ledger Projects, HR, and payroll. We went with iProcurement in 2005 and then iRecruitment in 2006.
The issues with deployment depend on which modules are deployed as well.
We've had no issues with instability.
We've been able to scale for our needs.
Customer Service and Technical Support
The TARs assigned to us have improved a lot over the years. They have a lot of scripts that can be registered as concurrent. Previously in 1999, I'd have to think twice before logging a ticket because it was a back-and-forth nightmare. Now we can chat online very quickly.
As a developer, I have no power or decision in the selection process. But I think it was market presence and the stability that won over management. We purchased PeopleSoft before Oracle acquired them, and after they did, our whole organization uses Oracle now.
I think that the initial setup is complex, especially since we were unfamiliar with the software. We were talking to consultants who were unable to relate to us. We were coming from a mainframe world and a lot of our decisions were wrong. I don't fault Oracle for that, though. It's just part of any implementation.
Getting the right consultant is key, and sometimes rapid implementation doesn't pay.
I'm an Oracle die-hard, but I think that iRecruitment and Time & Labor are very weak.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
May 11 2016