What is most valuable?
The most valuable feature for us is integrity in the sense that the General Ledger module is directed connected with our payables. And our Human Resources is connected with payroll, so it's one unit from HR's perspective, which is very efficient. Also now, we have the iRecruitment module, so it's a single continuum from HR to finance. We don't have to deal with different software.
Another important aspect for us is safety in the marketplace. We know it's not going to go away and that our investment in the solution is OK.
How has it helped my organization?
I mainly support human capital solutions, so the biggest benefit for me has been with the iRecruitment module that took very paper-driven tasks to just a few clicks. It's saved me a lot of time and provided connections between tons of separate interfaces.
What needs improvement?
iRecruitment is, however, a very weak module that gets a lot of user complaints. And even though we get good responses from Oracle Support, it's really clunky and is one of the weakest module that I think Oracle has.
We also didn't like the Time and Labor module. We replaced it with Chronos, and that's made a big difference.
For how long have I used the solution?
I've been using it since 1999. Back then, we used only basic applications such as Payables/Receivables, Ledger Projects, HR, and payroll. We went with iProcurement in 2005 and then iRecruitment in 2006.
What was my experience with deployment of the solution?
The issues with deployment depend on which modules are deployed as well.
What do I think about the stability of the solution?
We've had no issues with instability.
What do I think about the scalability of the solution?
We've been able to scale for our needs.
How are customer service and technical support?
The TARs assigned to us have improved a lot over the years. They have a lot of scripts that can be registered as concurrent. Previously in 1999, I'd have to think twice before logging a ticket because it was a back-and-forth nightmare. Now we can chat online very quickly.
Which solution did I use previously and why did I switch?
As a developer, I have no power or decision in the selection process. But I think it was market presence and the stability that won over management. We purchased PeopleSoft before Oracle acquired them, and after they did, our whole organization uses Oracle now.
How was the initial setup?
I think that the initial setup is complex, especially since we were unfamiliar with the software. We were talking to consultants who were unable to relate to us. We were coming from a mainframe world and a lot of our decisions were wrong. I don't fault Oracle for that, though. It's just part of any implementation.
What about the implementation team?
Getting the right consultant is key, and sometimes rapid implementation doesn't pay.
What other advice do I have?
I'm an Oracle die-hard, but I think that iRecruitment and Time & Labor are very weak.