Oracle E-Business Suite Review

Look at your processes and your internal procedures and see if you can modify those as opposed to trying to customize the application to fit what you currently do.


Valuable Features

Being able to get all the financial data into one system that talks to each other and get our financials published every month.

Improvements to My Organization

We've been on it for so long that it's hard to think.

Room for Improvement

The mobile apps, I think, are the up and coming thing for us. To make it easier for people to do things on the go. I know that they do have a bunch of them but, in a lot of cases, you can only view information on a lot of the mobile apps. Like you can't action on any of them. I think with procurement you can't create requisitions on the mobile app. You can just see the status of them.

Oracle Alerts is kind of a forgotten application and it's great for just sending users notifications about the status of things. It's much easier than learning WorkFlow so we still use it a lot. It used to be that when email was character based you'd send out the email and everything looked great. Now when you send out an email and you try to put stuff in columns it's just clear text so the columns don't line up. They've never added the feature to be able to send the email in HTML format. That would be nice to just, I mean, it's not a big thing and it hasn't changed a lot but it would make life a little simpler.

Use of Solution

We've been a customer for over 20 years.

Stability Issues

We've had no issues with the performance.

Scalability Issues

It's been able to scale for our needs.

Customer Service and Technical Support

Pretty good. We're pretty satisfied. If we raise something to a P1 they work on it 24/7. We don't have any issues with that. We don't raise a lot of problems because there aren't that many problems anymore. We keep our customizations down to a minimum.

Initial Setup

I wasn't involved in the initial set up. I was involved in all the upgrades thereafter. They vary, some were great some were pretty straightforward others were problems all the way along. Their migration paths, they've gotten better over the years so they're not quite as bad.

Other Advice

I would say look at your processes and your internal procedures and see if you can modify those as opposed to trying to customize the application to fit what you currently do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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