Oracle E-Business Suite Review

It connects to a lot of our backend systems such as manufacturing, payroll, and HR.

What is most valuable?

The most valuable feature is mostly the integration process that connects to a lot of our backend systems, such as manufacturing and other processes that do payroll, HR, and those things. There's a kind of integrated solution system.

How has it helped my organization?

It is a single-point solution, where we use one application that connects to a lot of systems, as opposed to trying to buy multiple best-of-breed systems or integrating them together; instead of having a lot of features in one system. It is easy for us to maintain and support the system, as well.

What needs improvement?

I would like to see more connections with the third-party application, such as banks and credit card companies. They could develop a seamless integration. Right now, we use batch processing for sharing the data that comes out of a file system. We would like to have that online connection, a real-time connection, where you can go and pull the data whenever you want.

For how long have I used the solution?

We've been using it for five or six years now.

What do I think about the stability of the solution?

Stability is great.

We have had some patching issues, but at the end of the day, once we patch it out, and we bring up the applied solution, it works.

What do I think about the scalability of the solution?

I would not see scalability as an issue, but we are not a large company, as such. We have around 2,000-plus employees at the company, but we do run all kinds of applications on it. It's pretty decent. We have not had any issues.

How are customer service and technical support?

We worked with Oracle On Demand and with support. Most of the time, they are great. Because we are a support customer, we have a big advantage there. They are responsible for managing our systems. We go with them, and log whatever the technical request there. Most of the time, we get resolutions fast.

Which solution did I use previously and why did I switch?

We were initially a start-up company. We looked at Oracle, but initially, for a start up company, Oracle is not the most suitable option, but we know that our company is going to grow, so the solution had to scalable. We chose Oracle because it has the most scalability for us to go and do that.

How was the initial setup?

Initial setup was complex because it extends to a lot of our applications’ integration points. Once you find out the solution, what to do then, the next time, it kind of streamlines the process.

Which other solutions did I evaluate?

When we were making the decision, we looked at a lot of other companies such as NetSuite and PeopleSoft. Given the Oracle presence and a lot of technology support available in the Bay Area, and being a company in the Bay Area, we chose Oracle as the best product for us to go with.

What other advice do I have?

Look into the Oracle product and see if it will satisfy your requirements. Then, instead of buying 10 different products and integrating them, maybe you'll see that a product provides 80% of those benefits; go with that product, which I think Oracle does.

The most important criteria when I’m choosing a vendor such as Oracle is knowing that when new products come out, they will increase our company’s efficiency in terms of managing scalability, see that we can run these applications, and maybe they will help us increase sales and productivity. That's what we look for in most of them.

They are continuously improving the products, making sure they are staying with the competitors to make sure that they are following the industry standards and bringing customers up to speed so that we can use industry leaders.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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