The tight integration with Oracle ASH, AWR and ADDM is invaluable. Management of Oracle Appliances with support for system health monitoring and performance views for all hardware and software components.
Improvements to My Organization
OEM 12 C has simplified management of our Enterprise Systems and has eliminated unnecessary and legacy tools. Oracle Enterprise Manager has a comprehensive set up plug-ins for operating systems, hosts, databases, middleware, security, network, servers, and storage.
Room for Improvement
Prior to Oracle Enterprise Manager 12C I would have said the UI could be improved, however this has achieved in Oracle Enterprise Manager 12C which has a new and improved UI.
Use of Solution
Since 2004 starting with Oracle OEM 10g
Customer Service and Technical Support
Customer Service: GoodTechnical Support: Excellent mechanism for support management using ‘My Oracle Support. The support framework is second to none. Excellent interface, with fast response and resolution times, also includes escalation paths and full audit trail.
Previously have used TOAD. The main reason for the switch is that OEM is free and offers more functionality.
Very simple to setup within a command line interface known as EMCTL
Other Solutions Considered
Get OEM 12c integrated into your support tool arsenal. The latest version allows you to manage and diverse group of products other than just the database, these include but are not limited to Web Logic, MySQL, Linux.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 03 2014