Oracle Enterprise Manager Review

OEM provides an easy way to reach the root cause of a problem and resolve it.

What is our primary use case?

Web services and environment status by ping service and SOAP & Restful web service request. check on JVM and other transaction monitoring.

How has it helped my organization?

This product helps to reach the cause of an outage or unstable system in production and in handling such situations. It provides an easy way to reach the root cause of the problem and to resolve it asap. It helps in CPU utilization monitoring as well as thread and memory helps in building emergency respond team for monitoring team. At some point monitoring team does not need to engage operation team as feature like restart of server can done through this tool.

What is most valuable?

Max use was server monitoring and operations of applications. This helps handling of critical situations in a production and support for the customers.

What needs improvement?

Customization for double secure / nonce based / token based Business Transaction Management. Where you can monitor DB calls as well as Web service calls under firewall.

For how long have I used the solution?

One to three years. 

What do I think about the stability of the solution?


What do I think about the scalability of the solution?

Yes...some times it does not trigger an alert in case of an issue. Trying to fix it with custom build changes.

How are customer service and technical support?

Customer Service:

2 on a scale of 1 to 5 (1=worst , 5=best)

Technical Support:

2 on a scale of 1 to 5 (1=worst, 5=best)

Which solution did I use previously and why did I switch?

We still have t-mart alert system. We switched to this one to monitor systems in detail. T-mart alert is just a replication of a user's behavior which does not show the cause of the issue.

How was the initial setup?

Straightforward with all necessary steps mention in the online documentation.

What about the implementation team?

Together as a one team. 3 on a scale of 5.

What's my experience with pricing, setup cost, and licensing?

License version..does not cost too much due to license and agreement between vendor and company.

Which other solutions did I evaluate?

No. We use other Oracle products like Java, Weblogic Portal, Weblogic Server, Sun One web servers, Solaris servers and Linux.

What other advice do I have?

If you have a license contract with Oracle and if you have a lifetime agreement on service on any product from Oracle then this product is worth using. Otherwise it's best to explore the option of using an open source product. Not worth it for start up companies.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Add a Comment
ITCS user

author avatarit_user3876 (Database Manager at a tech services company with 501-1,000 employees)

Hi Prerak Trivedi, you mentioned that sometimes OEM does not trigger an alert in case of an issue. Would you please like to tell us which version of OEM you are using?

author avatarPrerak Trivedi
Top 5Consultant

Version is 12c