Overall monitoring of Oracle databases and operating systems. Real time performance tuning of SQL queries.
Improvements to My Organization
By using OEM, less time and resources are spent to monitor and manage databases.
Room for Improvement
It comes with some monitoring bugs, which once reported to Oracle support is always solved.
Use of Solution
I have been using this solution for the last 6 years.
No issues at all, very easy to deploy.
A very stable product.
Up until now I have not had any issues.
Customer Service and Technical Support
Customer Service: The best in the industry.Technical Support: Very good. Sometimes there is a need to escalate things, but that's ok.
I used BMC earlier, but OEM is very vast and mature as compared to other similar products.
Straightforward, easy setup GUI.
Other Solutions Considered
Go ahead and implement it, as you'll find that it is very useful for infrastructure related tasks.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Apr 02 2014