What is most valuable?
Overall monitoring of Oracle databases and operating systems. Real time performance tuning of SQL queries.
How has it helped my organization?
By using OEM, less time and resources are spent to monitor and manage databases.
What needs improvement?
It comes with some monitoring bugs, which once reported to Oracle support is always solved.
For how long have I used the solution?
I have been using this solution for the last 6 years.
What was my experience with deployment of the solution?
No issues at all, very easy to deploy.
What do I think about the stability of the solution?
A very stable product.
What do I think about the scalability of the solution?
Up until now I have not had any issues.
How are customer service and technical support?
Customer Service: The best in the industry.Technical Support: Very good. Sometimes there is a need to escalate things, but that's ok.
Which solution did I use previously and why did I switch?
I used BMC earlier, but OEM is very vast and mature as compared to other similar products.
How was the initial setup?
Straightforward, easy setup GUI.
What about the implementation team?
Which other solutions did I evaluate?
What other advice do I have?
Go ahead and implement it, as you'll find that it is very useful for infrastructure related tasks.