Oracle Enterprise Manager Review

Provides monitoring and alerting to know when there are issues, and the ability to address issues automatically with corrective actions.

Valuable Features

The monitoring and alerting capabilities and ability for corrective actions in incidents provide the most value.

Improvements to My Organization

Provides monitoring and alerting to know when there are issues, and the ability to address issues automatically with corrective actions. This has saved admin time, as it's saved our admins from having to get up in the middle of the night to address minor issues that corrective actions could take care of automatically.

Room for Improvement

I would like to see Oracle address the multi-data center monitoring and management in a more seamless way where management services are easily spread across the data centers like they can be today, but address the single database repository that can only exist in one data center at a time.

Use of Solution

I have been using various versions of Enterprise Manager for over eight years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

Multi-Data Center High Availability monitoring, alerting and management is the largest challenge as there is a single repository database that is located in a single data center, therefore running across multiple data centers still ties back to a single repository database which runs from one of the data centers, but can distribute the OEM Console and Management servers in each of the data centers. All this works without issue, but the repository traffic from multiple data centers can be a challenge going back to another data center where the repository database resides.

Scalability Issues

It's been able to scale for our needs.

Customer Service and Technical Support

It's good, there are times that reaching the right technical analysts to resolve or address an issue can take time, but overall the support is responsive and good and when having a severity one in response to a down issue can be excellent.

Previous Solutions

I have not really utilized anything other than Oracle Enterprise Manager for monitoring, alerting and management of Oracle based environments.

Initial Setup

Simple single server setups are quite simple to install and upgrade. Multi-Oracle management services with load balancers can be more of a challenge but are not overly difficult to get accomplished.

Implementation Team

I am working for a consulting and managed services firm as a consultant and have implemented Oracle Enterprise Manager for many of our clients over several years and we have always had great success in meeting the objectives it was implemented to address.

Pricing, Setup Cost and Licensing

Oracle Enterprise Manager for the base product does not have additional cost when you have an Oracle Enterprise Database licenses, however to get the most value from OEM additional packs are required and have additional costs. Those costs are at the product level and not Oracle Enterprise Manager direct cost as I understand. However, in most enterprise level environments these packs provide huge value to the monitoring, alerting and management of the environment.

Other Advice

It's overall capability for Oracle products is very good and offers the ability to monitor and manage many Oracle products from a single environment and is seamlessly integrated to monitor and manage those products out of the box.

If you run Oracle Products from Oracle OVM, Oracle Database, Web Logic, etc. Oracle Enterprise Manager is by far the best way to provide a single console and monitoring and alerting solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: The organization I work for is an Oracle Platinum Partner.
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