Oracle Enterprise Manager Review

We actively monitor the databases and can get ahead of any issues.


What is most valuable?

I manage a team of Customer Care and Billing Support Administrators. Earlier in our implementation when we were not quite stable we had to request assistance from our DBAs to troubleshoot performance of our databases. We eventually convinced them that it would be to their advantage to provide us with read only access to the graphs and to run AWR reports in OEM so we could troubleshoot ourselves. We actively monitor the databases and can get ahead of any issues. We are also making preparations for using OEM with Oracle Utilities Application Management which will provide application monitoring through OEM.

How has it helped my organization?

We definitely get ahead of issues before they become severe.

What needs improvement?

The reports are very busy. Once you understand the information it was great, but initially it was not very user friendly.

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

No problems.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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