What is most valuable?
I'm going to be talking about Oracle Cloud SaaS solutions - Cloud ERP and Cloud HCM.
There are many features that are available in the cloud solutions, but I could just mention some of them. I would say that SaaS is more flexible. It gives us a better ROI in terms of the investment that you need to do compared to the on premise solution. Of course all the flexibility and the encasements on the user experience. Being able to have a better usability and better productivity of your users, and everything on a pay per use basis.
How has it helped my organization?
Some of the things that I've seen, I actually implemented to our customers, are the flexibility to have a better use of the tool without being trained, the users. In that case, when you implement any old solution, any on premise solution, you had to go and train the users. Probably a week of training. With cloud solutions, it's more following the standards, the market standards, and how the users can navigate through the tool, based on standard patterns. In that sense, the users can easily navigate through the application and perform actions without having to be trained.
The other important aspect is that you don't have to do capital investment. What that means is, you don't have to buy servers, you don't have to buy hosting. You just go and have that available.
What needs improvement?
Something that everyone is asking for is how you can have the Internet of Things and mobility on this application. Right now, we can see that there's a need for new mobile application, native mobile applications. You can run Fusion, you know, the cloud applications in your mobile, because it's responsive, but having all the features of using the native tool in your native device makes that even more rich in terms of the functionality. In that sense, I would expect from Oracle to have more native applications for Android and iOS that will be connected to the Oracle Cloud to make the users more productive in their environments. Whether it's a sales person going to meetings with customer, or a consultant entering a task, or completing the task. That's where we expect more to be.
For how long have I used the solution?
I've been using the solution for almost 2 years.
What was my experience with deployment of the solution?
I did not encounter any show stopper with deployment. Something that I'd recommend is to work on the number of environments. In our case we typically use: Production, QA/Testing, Development and by default Oracle sells only 2.
What do I think about the stability of the solution?
No, the system was very stable and it is key to have a good implementation partner that is knowledgeable of the solution to avoid starting with the left foot.
What do I think about the scalability of the solution?
No, I did not encounter any issues. As a matter of fact this is one of the strengths of the solution since you are able to scale without any issues.
How are customer service and technical support?
Oracle's customer service has been improved over the last few years and specially with Cloud products has done a good job making sure the customers are very happy. Technical Support
The technical support keeps improving. This is another area that has some room for improvement, but we have not had any issues.
Which solution did I use previously and why did I switch?
The adoption of cloud with flexibility and scalability makes a no-brainer to move into a solution that comprises multiple modules and the best security in the market.
How was the initial setup?
The initial setup was very simple and because of the nature of IT Convergence (system integrator with more than 125 certified implementers) made it simple and reliable.
What about the implementation team?
The implementation of all the cloud solutions is very simple. In the past, we used to have a month of implementation projects. Right now you can count that in weeks. What's the change? Well, the change means that it's about how you can have all this solution deployed within a matter of clicks. Having no concerns on how you deployed security, how you have the disaster recovery, how you have your backups in place. Well all that, it's done by Oracle, so you just focus on how you get the application up and running, with your business needs. That means faster time to market, faster user experience, faster happiness of your users.
What was our ROI?
The ROI is about 2.5 years considering all the aspects of the resources, hosting, support, etc.
What's my experience with pricing, setup cost, and licensing?
My advise would be to partner with someone that has a strong knowledge and expertise on Cloud since there are aspects, for example the number of environments or storage that could bring some surprises.
Which other solutions did I evaluate?
No, because we've been working with Oracle for a long time and we trust their software.
What other advice do I have?
Rating: I would say that in terms of Cloud ERP and Cloud HCM, the solution is about an eight. There is still room [for improvement] in terms of mobile applications and functionality that needs to be developed. In my case, I'm based out of Argentina, so for example, it's very difficult to use, because Oracle Cloud ERP does not meet the global standards, the legal requirements in Argentina and some other countries. That's a matter of the evolution of the software. That's why I think that it will cover the majority of the aspects of a business, but that's why I would consider an eight. The good thing is, all the user experience and the brand new look and feel that it has, that makes every user that I have been deploying this application happy.