What is most valuable?
The most valuable feature is definitely the storage offload; the fact that, as you're executing your SQL, it's segregated out to a storage device, and the database itself doesn't have to take that overhead. We've noticed a huge improvement in execution.
How has it helped my organization?
It has definitely improved my organization, because it's an engineered solution. It's not pieces and parts from different vendors. Having the one-vendor solution that's fully supported by Oracle, it doesn't require us to have the number of staff that it used to in a more distributed environment. We've definitely got some efficiencies from a staffing model because of it.
What needs improvement?
I'd like to see them improve more of the reporting capabilities of Enterprise Manager for the Exadata plug-in.
What do I think about the stability of the solution?
It's definitely been stable for us; over a four-year period, we had zero outages. It's been rock solid.
What do I think about the scalability of the solution?
We’ve had experience scaling it. We started out originally with an X2, the second release of Exadata. A year ago, we expanded that with the new X5. We were able to take our existing procurement and expand it with newer hardware too.
How is customer service and technical support?
We definitely have noticed that technical support has gone down, unfortunately. The quality of support; it takes a lot longer to get tickets resolved than it did four years ago, when we first bought the Exadata. We're an engineered systems customer. That's supposed to have more platinum-level support model to it. We have not experienced that recently.
Which solutions did we use previously?
It was end of life for our previous hardware. We had to buy something. The Exadata just seemed to be a better solution.
How was the initial setup?
Initial setup was very simple, actually. Getting all of the right network information was really the critical path for it, but once that was done, the actual install and configuration was very simple.
Which other solutions did I evaluate?
The replacement hardware was ironically Sun. Because Oracle procured Sun, they just became our natural progression.
When I’m choosing a vendor to work with, I look at the reliability of the actual hardware solution itself and then also the support. Even though tech support has not been very good for us, our Oracle reps have stayed with us and want us to be successful. They help us try and navigate the Oracle waters.
What other advice do I have?
Know what versions of hardware are out there, for any type of an engineered solution. Understand where there might not be redundancy in the solution, to know if that's going to meet your needs or not.
I have not given it a perfect rating because I probably wouldn't give anyone a perfect rating. It's met all of our expectations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nov 29 2016