What is most valuable?
The most valuable feature of the overall system is the way it is engineered. It basically gives you the best performance. The most important thing that you will see in the database, especially an Oracle database, is the latency because of IO. Because of the built-in flash, the latency is really reduced quite drastically.
We do see very good performance, at least 30% better performance in our overall response time when we use Exadata.
What needs improvement?
It's very specialized hardware. It really meets very critical needs, but it is very expensive. When I was working for another company, which was a mid-sized company, they did not even consider Exadata just because of cost. Making it more cost effective might help them.
Other than that, from a technical point of view, I can't think of any area with room for improvement.
For how long have I used the solution?
I have been using it for one year.
What do I think about the stability of the solution?
I believe it's a stable solution because we haven't seen any issues, so far.
What do I think about the scalability of the solution?
It is scalable, given the way you can add more and more Exadata to your configuration, but it gets expensive. However, I'm not the right person to comment on whether it provides enough value for the money.
How is customer service and technical support?
I don't know too much about their support because I'm not the person who directly interacts with Oracle support on any issues. Nonetheless, one thing I learned is, for any maintenance, we have to call an Oracle technician. That's in our contract and that gets expensive. For small and mid-sized companies, that might be a factor they might want to consider.
What other advice do I have?
If they are really looking for performance, and performance is the only thing that matters to them, while having a very stable system, this product is engineered within Oracle, who knows their database more than anyone else. A combination of hardware and software from the same vendor, it is specifically designed for Oracle Database, so I definitely recommend it, if it meets all their other cost and other requirements.