Compared to earlier, older versions, HCM Cloud has built-in business intelligence and reporting capabilities, and not just transactional. In other words, it provides actual analytic capabilities that are pretty good. Insofar as specific functionalities go, it has on the accounts tables side built-in document image capturing tools. There's no need to rely on third-party products anymore.
Improvements to My Organization
I do quite a lot of work in the GL, general ledger. Oracle has built some Hyperion planning and budgeting capabilities into it, which, in older versions, were separate investment appliances. Every customer I've spoken with has really liked those features, at least in theory.
Room for Improvement
Lowering the total cost of ownership would be nice. We're a consulting organization, so we help implement Oracle HCM Cloud. We want to help our clients optimize and see reductions in execution times. Traditional ERP implementations released for global manufacturing companies used to take anywhere from eighteen months to two or three years. With HCM Cloud and some accelerators and other capabilities, we can reduce those execution times by at least six to eight months.
Also, the financial and supply chains need more integration with companies' business processes and their feedback provided to Oracle consulting partners like us. This helps with further improvements in the future.
Use of Solution
I've been using it for about a couple of years.
We haven't had any issues with deployment.
There are some modules and suits that are more stable than others. HCM is very robust and stable, and that's why you soon many clients adopting it sooner. But when it comes to supply chain and financial clients, it's still something written with bugs. Oracle product development is obviously working hard to improve on that.
We see a lot of adoption from the clients going in for an on-premise, which means you have everything in-house at your own location, but then scaling it up to go to Oracle HCM Cloud and having Oracle host it. This mitigates some of the fears that clients have in terms of security and scalability and elasticity of the product. Once that is worked up, we have seen that the product supports any business decision in terms of scalability.
Customer Service and Technical Support
There are some areas that are more robust and more mature in terms of the offering than others. We do, obviously, based on our relationship with Oracle support, get ample support for what we want and when we want it, but because of the maturity levels in some of the offerings, like supply chain and financials, Oracle support themselves struggles sometimes, so we work to reach out to our counterparts in product development to get what we need.
It is actually much easier now than it used to be. It's all vanilla and it's pretty much straightforward. Obviously, there is a lot of training that is involved, but it's much easier and much less stringent than the previous versions in terms of navigation.
The future is the cloud, so if you, as an organization, are reluctant to go on the cloud and adopt that, the only advice there is to get on the bandwagon and adopt this product. Be an early adopter to reap the benefits. Don't wait. If you miss the train, you miss the train.